Refund & Returns Policy

Effective Date: 7th January 2025

Welcome to gamelightguard.com (the “Website”). This Refunds and Returns Policy is operated by Bao Tong Co. LTD (“we,” “our,” or “us”). We aim to provide a seamless shopping experience for our customers. This policy outlines the conditions and process for returns, refunds, and exchanges of our products. Please read this document carefully.

1. Eligibility for Returns

We accept returns under the following conditions:

  1. The item is defective or damaged upon receipt.
  2. The item does not match the description provided on our Website.
  3. The item is in its original condition, unused, and in the original packaging.

To qualify for a return:

  • The request must be initiated within 14 days of receiving your order.
  • Proof of purchase (e.g., receipt or order confirmation) is required.

2. Items Not Eligible for Return

The following items are non-returnable:

  1. Gift cards or promotional items.
  2. Custom or personalized products.
  3. Products purchased on sale or as part of a clearance event.
  4. Items that have been used, altered, or damaged by the customer.

3. Return Process

To initiate a return, follow these steps:

  1. Contact Us: Email our customer support team at [email protected] with the following details:
  • Order number.
  • Reason for the return.
  • Photos of the product (if applicable).
  1. Wait for Approval: Once your request is reviewed, our team will respond within 3 business days with further instructions.
  2. Ship the Product: If approved, send the product to:
    Bao Tong Co. LTD
    74 Le Trong Tan, Tay Thanh, Tan Phu district,
    Ho Chi Minh City, Vietnam.
    Customers are responsible for return shipping costs unless the item is defective or incorrect.
  3. Confirmation and Refund: Upon receiving and inspecting the item, we will notify you of the status of your return. If approved, your refund will be processed.

4. Refunds

Refunds will be issued in the original payment method used during purchase. Processing times are as follows:

  1. Inspection Period: Up to 7 business days after the returned item is received.
  2. Refund Processing: Refunds may take 5-10 business days to appear in your account, depending on your payment provider.

Refunds are issued for the product cost only. Shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective items).

5. Exchanges

Exchanges are permitted for defective or incorrect items only. To initiate an exchange, contact us at [email protected]. Once the returned item is received and inspected, the replacement product will be shipped to you at no additional cost.

6. Return Shipping Costs

  1. For defective, damaged, or incorrect items: We cover return shipping costs.
  2. For other returns: Customers are responsible for return shipping costs.

7. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the item and a description of the issue. We will prioritize resolving the matter, including offering a replacement or refund.

8. Contact Information

For any questions or concerns regarding this policy, please contact us:

Bao Tong Co. LTD
74 Le Trong Tan, Tay Thanh, Tan Phu district
Ho Chi Minh City, Vietnam
Email: [email protected]

We value your satisfaction and strive to resolve all issues promptly and fairly. Thank you for shopping with gamelightguard.com!